Contact Us

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123 Street Avenue, City Town, 99999

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Shop Policies

Welcome friend!

Here at The Wild Sprout we take pride in using only the finest natural ingredients; our ingredients are organic, wild-harvested, GMO-free, and fair-trade certified whenever possible. Additionally, all of our products are free of chemical additives, synthetic colors and fragrances.

We make it a priority to package our products using recyclable and reusable glass containers and reusable metal tins, in order to reduce packaging waste. Additionally, we use recyclable and biodegradable shipping components whenever possible.


Shipping and Returns

Most orders will ship within 2-3 days. Your account will be updated when your order ships and you will receive an update on your purchase information with the tracking information. Orders can only be canceled or modified if they have not yet shipped.

Due to the nature of bath & body products, returns are not accepted if the item is opened. If you are unhappy with your purchase, for whatever reason, please let me know immediately so that I can work to resolve the issue. If you received a damaged item, please speak with a Post Office representative right away. They will advise you on how to proceed. If the situation is unable to be resolved, please contact us. A picture of the damaged item and package will be requested to better serve you, and my other customers, in the future. The customer is responsible for supplying the correct shipping address. Packages returned to me due to an incorrect address will be refunded minus a 20% restocking fee. Shipping charges will not be refunded.

International orders will be shipped via the US Postal Service International Mail. Once the package leaves the US packages are unable to be tracked. Please be aware of your own country's customs and tax regulations. We will not be responsible for any additional customs fees or damage that may incur. Once international orders have been shipped it may take up to a week for the custom's tracking form to be updated and up to six weeks to be delivered depending on the country and their customs processes.

Holiday Shipping

 

December is a high volume month so please allow up to 5 business days for your order to ship. The last day to order for guaranteed delivery before Christmas is December 15th. After this date, we will do our best to get orders processed as quickly as possible but we cannot make any guarantees for delivery before the holiday.


Please Note

Do not ingest any of our products. Avoid contact with eyes and open wounds. Keep products out of reach of children and of pets.

Please be aware of any skin allergies or sensitivities you may have before using our products. If you have a history of allergies or sensitivities, it is a good idea to perform a small skin test first to prevent any chance of irritation. While we use only gentle and natural ingredients, please be aware of your skin's sensitivities before using any of our products. If any irritation occurs, stop use immediately.

Those who are pregnant or nursing should consult their doctor before using any product containing essential oils.

Our products, and the information on these pages are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. If you are taking any medication or are under treatment for any disease, please consult your health care professional about potential interactions or other possible complications before using these products.